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FAQ

about your blinds/shades:

  • How many time schedules can a shade have?

    A shade can store 69 individual time schedules.

  • How many shades can be controlled by one Ease remote?

    One Ease remote can control up to 25 Ease shades.

  • When i try to teach-in my shade, i cannot find it with the app.

    A shade can only be found when it is not joined to another HmIP network. to reset the blind and make it available for pairing please go to ref guide: reset blinds

  • Can I adjust the end limit settings of a blind when needed at installation

    Yes you can adjust top- and bottom limits using the Homematic IP app. please go to ref guide: adjust limits

  • My internet connection isn't working. Can I still use my blind?

    If you have your blind coupled to a remote (HmIP or Ease) you can operate it, or you can use the motor button.

  • Can the blind/Shade be used in humid conditions or can it be installed in direct sunlight.

    electrical devices are not particularly suited to be used in humid conditions, so are electrical powered blinds. Direct sunlight will be less of a problem. datasheet temperatures give the max and minimum temperatures for use of our ease motors and power sources.

  • How many blind operations can I achieve from a fully charged battery?

    The life expectancy on one charge of the battery depends on the blind size and fabric type. Most blinds go on 1 charge a year. (one up-and-down movent a day)

  • How long does the Li-ion battery take to re-charge fully?

    Depending on the charger used ( using factory supplied version ) it will need 3-4 hours. (In principle all chargers which are 12.6V - 1A or 2A suitable for Li-ion batteries can be used.)

  • What do the LED light sequences mean?

    please see the chapter in the datasheet of the used motor Datasheet

Fabrication

  • Can a motor be fitted on the left or right hand side?

    Yes, every ease HmIP motor can be programmed regardless of which side it is mounted in the blind. When using the fabricator tool to program the blind you will be prompted to configure the downward direction of the shade.

  • Will the motor have a roll back option to relieve tension on both the cords and fabric

    During the pogramming process the motor needs to hit its hard upper limit. The fab. tool program will automatically release the tension on the cords and fabric, following this it's possible to adjust this manually.

  • After calibrating both the OPEN/ CLOSE, the LED blinks ORANGE when testing the blind. Why is this?

    The blind is advertising itself to a HmIP network. It will stop after 3 min or when power plug is mounted.

  • Are there special shipping requirements for blinds with Li-ion batteries installed in the blind?

    Yes you can send 2 to 4 blinds wiith Li-ion batteries inside if packed in 2 boxes without any UN3481 marking. Anything above that needs UN3481 marking.

Important notice

Hunter Douglas Europe B.V. and its affiliates (Hunter Douglas) reserve the right to make corrections, enhancements, improvements and other changes to its products and services, and to discontinue any product or service. Buyers should obtain the latest relevant information before placing orders and should verify that such information is current and complete. All products (also referred to herein as "components") are sold subject to Hunter Douglas’ terms and conditions of sale supplied at the time of order acknowledgment. Hunter Douglas warrants performance of its components to the specifications applicable at the time of sale, in accordance with its standard warranty terms. Testing and other quality control techniques are used to the extent Hunter Douglas deems necessary to support this warranty. Except where mandated by applicable law, testing of all parameters of each component is not necessarily performed. Hunter Douglas assumes no liability for applications assistance or the design of Buyers' products. Buyers are responsible for their products, applications and interfaces using Hunter Douglas components. To minimize the risks associated with Buyers' products and applications, Buyers should provide adequate design and operating safeguards. Hunter Douglas does not warrant or represent that any license, either express or implied, is granted under any patent right, copyright, mask work right, or other intellectual property right relating to any combination, machine, or process in which Hunter Douglas components or services are used. Information published by Hunter Douglas regarding third-party products or services does not constitute a license to use such products or services or a warranty or endorsement thereof. Use of such information may require a license from a third party under the patents or other intellectual property of the third party, or a license from Hunter Douglas under the patents or other intellectual property of Hunter Douglas. Reproduction of Hunter Douglas information in Hunter Douglas data sheets is permissible only if reproduction is without alteration and is accompanied by all associated warranties, conditions, limitations, and notices. Hunter Douglas is not responsible or liable for any altered documentation. Information of third parties may be subject to additional restrictions. Resale of Hunter Douglas components or services with statements different from or beyond the parameters stated by Hunter Douglas for that component or service voids all express and any implied warranties for the associated Hunter Douglas component or service and is an unfair and deceptive business practice. Hunter Douglas is not responsible or liable for any such statements. Buyers acknowledge and agree that they are solely responsible for compliance with all legal, regulatory and safety-related requirements concerning its products, and any use of Hunter Douglas components in its applications, notwithstanding any applications-related information or support that may be provided by Hunter Douglas. Buyers represent and agree that they have all the necessary expertise to create and implement safeguards which anticipate dangerous consequences of failures, monitor failures and their consequences, lessen the likelihood of failures that might cause harm and take appropriate remedial actions. Buyers fully indemnify Hunter Douglas and its representatives against any damages arising out of the use of any Hunter Douglas components in safety-critical applications.


document version: 1.1 | generated: 2020-03-28 00:16:00